Organizational Effectiveness Services Senior Practitioner

Organizational Effectiveness Services Senior Practitioner
0.5 FTE

 

The Organization:

SEEDS envisions a future in which all individuals, organizations, and communities recognize conflict as an opportunity for positive growth and have the skills and capacity to engage in effective dialogue and promote peaceful resolution of interpersonal and intergroup challenges and conflicts.

 

SEEDS is a professional service organization that offers a range of skilled conflict transformation services to residents, governments, businesses, school districts, and communities throughout the Bay Area. We have an excellent reputation for supplying high quality programs across the Bay Area for over 30 years.

 

COVID Policies:

All staff are required to be fully vaccinated (2 doses of a 2-dose sequence or 1 dose of a 1-dose sequence), barring a medical or religious exemption. We base our in-office masking policy on current public health data and governmental guidelines. As of April 2022, staff are asked to wear masks in public areas of the office unless otherwise agreed by everyone present. We have a hybrid remote/in-person work model and currently require employees to be present in the office at least 3 days per week with the option to work remotely up to 2 days per week. We work remotely when public health guidelines require it.

 

The Opportunity:
Join a dynamic, highly communicative, and collaborative team committed to providing brave spaces, services, and capacity building to bring people together across differences. The Organizational Effectiveness Services (OES) Senior Practitioner plays a key role to the success of SEEDS’ foundational programs, offering conflict transformation trainings and interventions to businesses and organizations through restorative processes including mediation, facilitation, training, coaching and restorative processes. 

 

Reporting Structure: Reports to Organizational Effectiveness Services Director. Primary role is to provide support for OES cases, including contracted corporate partners and Conflict Transformation Practitioners/mediators.

 

In this position, you will:

  • Participate in the SEEDS team

    • Support service delivery in accordance with SEEDS business plans, mission, vision and values

    • Participate in team and staff meetings and circles

    • Practice congruence with CT and Restorative communication internally and externally

    • Represent SEEDS in accordance with organizational values and messaging

  • Support SEEDS OES Programs and Director of OES

    • Contracting support

    • Preparation, coordination, and support of conflict cases

    • Ensure consistency and quality of all conflict cases and conflict case materials

    • In partnership with OES Program Director: Ensure high quality infrastructure, systems, evaluation, and quality assurance for HR mediation program and conflict cases

  • Design and deliver customized conflict transformation services

    • Coordinate and conduct conflict cases from case intake through follow-up (intake, case development, case management, service implementation, evaluation, and follow-up).

    • Ensure timely and accurate case data entry

    • Ensure quality and consistency of service delivery

    • Interface with partner clients and their case managers

    • Design and deliver tailored trainings to organizations to improve effectiveness – topics may include effective communication, giving and receiving feedback, working with conflict, teaching mediation to HR departments etc.

    • Coach organizational leaders to improve communication, coaching team leaders or team members as part of a conflict case

    • Mediate personnel (HR) conflicts in organizations

    • Facilitate processes within organizations to support forward movement on business needs, decision making, conflict transformation, restorative practices and complex problem solving

    • Support restorative culture shift: customize and implement restorative processes to support organizations shift to restorative culture, practices and policies

  • Additional projects and duties as assigned

 

Minimum Requirements:

  • Valid CA Driver’s License and access to a working vehicle (for required in-person service delivery)

  • Ability and willingness to travel within the Bay Area and beyond for in-person service delivery

  • Ability and willingness to utilize organizational technological systems (MacOS, Salesforce, Google Classroom, Box, Microsoft Office, etc.)

  • Conflict resolution, mediation, and restorative justice training

  • Experience facilitating group processes, training or teaching, and/or mediating conflict

  • Experience working and communicating with stakeholders representing broad diversity in terms of gender, sexual orientation, race, ethnicity, religion, etc.

 

This job is for you if:

  • You are confident engaging with people in both virtual and physical spaces

  • You enjoy learning new things, learn quickly and can roll with change. You’re open to trying on the “beginner’s mindset” and committed to continuous growth.

  • You are a team player with a capacity for both collaboration and independent initiative. 

  • You are committed to relationship building, restorative communication, moving through difficult conversations, and non-adversarial problem solving.

  • You can manage multiple projects at the same time and quickly reprioritize competing needs.

  • You enjoy problem solving and thinking creatively. You don’t get flustered if you don’t have all the answers. You take initiative until you get what you need.

  • You REALLY have a service mindset, are eager to create client satisfaction, and engage with humility when it comes to working with people from diverse backgrounds and with diverse values.

  • You have a commitment to self-reflection, self-knowledge, and self-growth so that you can offer better support to those you’re serving.

  • You get energized by identifying areas for improvement and growth and thrive on being resourceful and innovative. 

  • You are committed to equity and learning how to exist in today’s current society while moving the needle forward.

  • You understand that a non-profit is a business and that our work costs money.

  • You love thinking about better ways to educate and train adults, taking into consideration diverse identities, lived experiences, cultures, and neurodiversity.

  • You have a strong attention to detail, excellent communication skills and are a go getter.

  • You are comfortable with ambiguity and flexible with the changing nature of growing organizations.

  • You love building processes and procedures to improve program impact.

  • You are patient and able to meet people where they are

  • You love working with people, hearing their stories and serving needs.

  • You love the details and ensuring you’re using and/or creating the systems needed to ensure nothing falls through the cracks.

  • You recognize that being a conflict transformation provider is a life-long learning process of addressing your own triggers/activators.

 

Compensation

This is a half-time staff position. 20 hours/week at $40/hour, equivalent to $41,600/year. This role receives 40 hours of paid vacation time and 12 days of sick time per year. No other benefits are offered for this position.

 

We strongly encourage and seek applications from Black, indigenous and people of color, including bilingual and multicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. SEEDS is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions, and breastfeeding and related medical conditions), national origin, ancestry, age, medical condition, mental or physical disability, veteran or military status, marital status, gender (including gender identity and gender expression), sexual orientation, or any other basis protected by local, state, or federal laws.

 

To apply: Please email cover letter and resume to jobs@seedscrc.org asap. We will be accepting applications and interviewing on a rolling basis. Position open until filled. Please note that we cannot respond to applicant queries outside of our typical process.