Professional Development Workshop Series

 

Training, development and education are important to an individual’s growth and an organization’s success. SEEDS professional trainings, developed in partnership with our workplace clients, are proven to increase performance and productivity. We are pleased to offer these professional development workshops to the public on our most frequently requested topics.

Giving and Receiving Feedback

 

Giving and Receiving Feedback effectively is an important skill for any leader or manager. Frequent and clear feedback increases productivity and team harmony.  In this workshop, we offer strategies and tips for giving ongoing feedback, as well as for making annual reviews more comprehensive. It is equally important to know how to receive feedback, and we provide tips to incorporate feedback into improved performance.

 

Feedback is a two-way street. You need to know how to give it effectively and at the same time model how to receive it constructively. How can you take the sting out of feedback, and use it grow and get closer to achieving your full potential?

 

Constructive criticism is an important ingredient for personal and professional development and for strengthening relationships. Whether it’s from your boss, a mentor, an executive coach, a colleague, or even from anonymous surveys, being receptive to feedback is essential.

 

SEEDS training incorporates many of our effective communication tools in the context of giving and receiving feedback.

 

We explore the following:

  • Receiving Feedback Effectively-  This module reviews tips and techniques for embracing and learning from feedback

  • Three types of feedback – review three varieties of feedback and learn how to ask for what you want

  • Giving feedback Effectively – This module reviews tips and techniques for giving feedback in ways people can take in and hear

  • Impact Statements and Empathy-  How to talk so people can hear you

  • Reflective Listening – How to listen so that people will trust you and take in your suggestions

 

 

 

 

Trainer: Brigitte Marshall

Brigitte joined the SEEDS staff as Director of School Services in May 2017 after serving as a SEEDS Affiliate Facilitator and Mediator since 2016. A practitioner of restorative organizational practices in support of effectiveness, her work has focused on the development of relationally healthy organizations, with an emphasis on schools, where all people can excel and do their best work. She is an accomplished nationwide presenter and trainer. 

Friday, October 12, 2018

1:00 PM - 4:30 PM

Cost: $150

Dealing with Challenging Behavior

 

How do we deal with challenging behavior in the workplace? Whether it comes from a boss, a colleague, a client or someone who reports to you, learn how to more effectively manage challenging behavior and create better working relationships. Explore some of the keys to empowering yourself in such situations.

 

When we are confronted with people exhibiting challenging behavior, it can be difficult to assess the best way to engage. SEEDS Challenging Behavior training incorporates many of our conflict resolution tools in the context of working with challenging behavior in the workplace.

 

We explore the following:

  • What’s happening? -  This module discusses the multitude of underlying reasons people may exhibit challenging behavior

  • Managing Triggers – This module helps address what is happening to you and provides tips on staying effectively engaged

  • Skills for handling challenging behavior -  This module reviews specific skills and tools to employ to engage more effectively

 

SEEDS trainings include presentation, activities and discussion.

 

Trainer: Barbara Lipson 

Barbara Lipson is the Director of Organizational Effectiveness and Community Programs for SEEDS. As a member of senior leadership she supports the strategic direction of the agency and the mediation, facilitation and training programs. She has been with SEEDS since 2009, mediating and facilitating for businesses, communities, schools, spiritual communities and public agencies. Over the years, she has trained hundreds of participants on many topics, including conflict resolution, communication, diversity and inclusion, and leadership skills. 

 

Friday, October 26, 2018

1:00 PM - 4:30 PM

Cost: $150​

Customer Service Skills

 

Customer Service Training is crucial for any organization that works with consumers or clients. This training, our most popular, gives participants the skills to understand your customers’ needs and deliver a great experience. Whether you are working with your clients by phone or in-person, this workshop helps you learn skills to quickly assess what your customers or clients are looking for and help them see you as an ally. 

 

SEEDS customer services training incorporates many of our conflict resolution tools in the context of working with customers and addressing their various needs and concerns.

 

We explore the following:

  • What is conflict? This module encourages us to normalize conflict and develop confidence in addressing it head on

  • Managing triggers -  This module helps us examine emotional responses and learn tools for managing them in ourselves and others

  • Differentiate between positions and interests -  This module helps us determine more efficiently what is really going on, so that we can get to the heart of what people need more quickly and effectively

  • Learn effective listening skills (E.A.R.S.) -  This module reviews the specific tools for getting to the underlying needs and for de-escalating people in conflict

 

SEEDS trainings include presentation, activities and discussion.

 

 

 

Trainer: Barbara Lipson 

Barbara Lipson is the Director of Organizational Effectiveness and Community Programs for SEEDS. As a member of senior leadership she supports the strategic direction of the agency and the mediation, facilitation and training programs. She has been with SEEDS since 2009, mediating and facilitating for businesses, communities, schools, spiritual communities and public agencies. Over the years, she has trained hundreds of participants on many topics, including conflict resolution, communication, diversity and inclusion, and leadership skills.

 

Friday, November 9, 2018

1:00 PM - 4:30 PM

Cost: $150

Call us:

510-548-2377

 

Email us:

info@seedscrc.org

Find us: 

2530 San Pablo Ave. Suite A,

Berkeley, CA 94702

 

Hours:

Monday - Thursday, 9:00am - 5:00pm

 

 

 

© 2014 by SEEDS Community Resolution Center